EDUCATION
Master of Education, Instructional Technology, May 2010
GEORGE MASON UNIVERSITY, College of Education & Human Development, Fairfax, VA
Master of Arts, International Commerce & Policy, May 2007
GEORGE MASON UNIVERSITY, School of Public Policy, Arlington, VA
Bachelor of Arts, Politics & History, February 1993
UNIVERSITY OF BUCKINGHAM, Buckingham, UK
EXPERIENCE
Defense Acquisition University (DAU) / George Mason University ISD Project
Instructional Technologist, August 2009 – Present
COMPETENCIES
Instructional Design: Performance Analysis, Needs Analysis, Use Cases, Interface Content Modeling, Flowcharting, Storyboarding, Wireframes, Rapid Prototype Development, Performance Centered Design, Electronic Performancecentered Design (EPSS), Formative Evaluation, Usability Testing, Learning Theories and Web 2.0 technologies
CONGRESSIONAL FEDERAL CREDIT UNION (CFCU) Oakton
Consumer Loans Advisor, September 2005 – September 2009
- Counseled credit union members on credit and financial management best practices
- Responded to CFCU member inquiries
- Coordinated marketing and training programs to promote the credit union services and products
- Oriented newly hired loan processors on loan origination processes and procedures
VANTRIA FEDERAL CREDIT UNION, Springfield
Collections Counselor, November 2004 – September 2005
- Provided collection training processes to employees from other departments
- Generated overdraft account reports and monitored accounts
- Took appropriate action to restore credit union members accounts to a positive balance
- Processed garnishments and tax levies, and returned checks
- Issued collection letters for delinquent loans, visa accounts and negative account balances.
STATE DEPARTMENT FEDERAL CREDIT UNION (SDFCU) Alexandria
Financial Services Advisor, October 2001 – April 2004
- Provided home mortgage loans counseling to SDFCU members
- Arranged and delivered financial services seminars to SDFCU members
- Communicated with title companies, appraisers, realtors and banks throughout the process.
- Traveled to SDFCU branches to meet with members for loan origination
- Attended real estate seminars and training programs for trends in the industry.